Benvena · AI phone answering
An AI receptionist that answers the phone and won't make things up.
Lily is the AI front desk in Benvena, one of our own products. She answers phone calls and website chat using only facts your business has approved, and emails you anything she can't answer. Every call opens with Lily saying she's an AI assistant.
Lily works to one rule, on the phone and in website chat.
She answers only from facts the business has approved. Anything else goes to the owner by email.
- She answers from approved factsOpening hours, prices, policies: Lily uses only the facts you have approved, and you approve every one before she starts.
- She hands over what she can't answerWhen a question isn't covered, Lily emails you a summary so you can reply yourself. She never calls anyone back on her own.
- She says she's an AIEvery call opens with Lily saying she's an AI assistant. Calls are kept as written transcripts, and call audio is not kept.
- You keep your numberForward all your calls to Lily, or only the ones you don't answer, such as after hours. Turn forwarding off and calls come straight back to you.
The case page shows the rule at work, with the chat, the handover email and the screen where the owner approves each fact. Read how we built Benvena.
The things Lily leaves to you.
A receptionist who guesses is worse than a missed call, so we'd rather tell you where she stops.
- She never takes paymentsLily never takes payments or card details.
- She doesn't change bookingsShe doesn't change or cancel bookings. When someone wants to book, she takes their details and emails you so you can confirm.
- She won't promise what she can't confirmThat covers refunds, discounts and appointments.
- She answers in EnglishOther languages are planned, one at a time.
Sign up to Benvena, or have us build your own.
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01
Put Lily on your front desk
(opens in a new tab)Benvena has two plans, Chat, and Chat and phone, and both are available now. We set each business up by hand, usually within about a week. Plans and prices are on benvena.ai.
For: small and medium businesses -
02
Have us build an assistant for you
If your business needs more than a front desk, we build assistants to the same rule: answer from what you've approved, and pass the rest to a person.
For: businesses that want their own
Questions owners ask about an AI receptionist.
Is Lily a real person?
No. Lily is an AI assistant, and every call opens with her saying so.
Does the AI receptionist work in Australia?
Yes. Phone answering is for businesses in Australia, New Zealand, the United States and Canada. Website chat works for businesses in any country.
Do I have to change my phone number?
No. You can keep your own number and forward calls to Lily: all calls, or only the ones you don't answer, such as after hours. Or Benvena can give you a local number for your business.
Are calls recorded?
No. Lily keeps calls as written transcripts, never as a recording, and call audio is not kept.
Can Lily take bookings or payments?
She never takes payments or card details, and she doesn't change or cancel bookings. When someone wants to book, she takes their details and emails you so you can confirm.
How long does set-up take?
Usually about a week. We set Lily up by hand, and you approve every fact first.
How much does it cost?
Plans and prices are on benvena.ai ↗ (opens in a new tab).
Put Lily on your phone, or ask for your own.
Benvena's two plans are on benvena.ai. If you'd like an assistant built for your business instead, start with an email to us.
The email button opens your email app. Nothing is sent until you press send.