Legal · JOLA PTY LTD
Privacy, terms and cookies.
These are the rules for jola.com.au and the six products we build and run. Each part has its own link, so you can send someone straight to the clause you mean.
- Entity
- JOLA PTY LTD
- ABN
- 65 159 395 114
- Governing law
- Victoria, Australia
Privacy policy
What we collect for each product, how we use it and when it is shared.
Information we collect
JOLA PTY LTD ("we," "our," or "us") collects the minimum information required to operate our services effectively. What we collect varies by service:
Benvena
AI front desk · benvena.ai
Benvena gives a business Lily, an AI front desk. Lily answers website chat using only facts the business has approved, and emails the business owner everything else (handover email). The business approves every fact.
For questions about how Benvena handles information, contact us.
EscapeTo
Web and iOS app · escapeto.travel
EscapeTo has its own privacy policy. It explains what EscapeTo collects on the app and escapeto.travel, why, and what you can do about it. In short:
- You can browse without an account.
- We do not sell your information.
- There are no advertising trackers in the app.
- You can delete your account in the app at any time, and that deletes your personal data with it.
EscapeTo Privacy policy (opens in a new tab) EscapeTo Terms of use (opens in a new tab)
Camping Australia mobile app
iOS and Android
- Device information: device type, operating system and app version
- Account information: email address and password, if you create an account
- Order and shipping information necessary to fulfil purchases made in-app
- App analytics: anonymised usage data to improve performance and reliability
E-commerce platforms
campingaustralia.com.au · bbqs.com.au
- Order and shipping information necessary to fulfil purchases
- Payment information (processed by third-party providers; we do not store card details)
- Customer-service communications
reCAPTCHA Spambuster
Shopify app
- Form submission data necessary for spam and bot detection
- Store configuration settings
- Usage analytics to improve the service
Cart Spy
Shopify app
- Store and order data required to surface cart analytics
- Anonymised session recordings with sensitive fields automatically scrubbed
- Aggregated engagement (heatmap) data
How we use information
We use collected information to:
- Provide and maintain our services
- Process orders and manage accounts
- Improve service performance and reliability
- Provide customer support
- Detect and prevent fraud or abuse
Information sharing
We do not sell, rent or trade your personal information.
We may share information only in limited circumstances:
- Service providers: third-party companies that help us operate our services
- Legal requirements: when required by law or court order
- Safety and security: to protect our users or the public from harm
Your rights
You have rights regarding your personal information, including access, correction, deletion and portability. Contact us to exercise these rights.
Data security
We use security measures including encryption of data in transit and at rest, and limited access to personal information.
Terms and conditions
Our services, acceptable use, payment, liability and governing law.
Acceptance of terms
By using JOLA PTY LTD's services, you agree to these terms and our Privacy Policy. You confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.
Our services
Benvena
AI front desk
Benvena gives small and medium businesses Lily, an AI front desk. Lily answers website chat using only facts the business has approved, and emails the owner everything else. The business approves every fact. Phone answering is coming soon and is not yet available.
EscapeTo
Web and iOS app
EscapeTo is a camping search engine for the United States, Canada, New Zealand, Argentina and Chile, on the web and as an iOS app. It lets people search campsites, campgrounds, caravan and RV parks and free camps, plan road trips, save campsites and ask an AI Camping Assistant. Campsite owners can manage their listings, and users can suggest campsites. Use of EscapeTo is also covered by its own terms of use.
escapeto.travel (opens in a new tab) EscapeTo Terms of use (opens in a new tab) App Store (opens in a new tab)
Camping Australia
Store, directory and apps
Camping Australia is an outdoor and camping gear store with native apps (iOS and Android), a directory of over 3,300 free and paid campsites, trip planning and gear advice.
Oz BBQ
E-commerce store
Oz BBQ is a specialist store for barbecues, grills and outdoor cooking, with buying guides.
reCAPTCHA Spambuster
Shopify app
Our Shopify application stops spam and bot submissions on Shopify store forms, including contact, newsletter, account and checkout-related forms, using Google reCAPTCHA.
Cart Spy
Shopify app
Cart Spy is a Shopify application that shows merchants why carts are abandoned, with cart-stage tracking, session recording and replay, click and scroll heatmaps, and AI abandonment insights.
Acceptable use
You agree to use our services lawfully and responsibly. Prohibited activities include:
- Illegal activities or law violations
- Infringing intellectual property rights
- Transmitting malware or harmful code
- Harassing or threatening others
- Attempting unauthorised system access
Payment terms
For paid services, fees are charged in advance for the selected period. Refunds are handled in line with the Australian Consumer Law. We may change pricing with reasonable notice.
Disclaimers
Our services are provided "as is" without warranties. We cannot guarantee 100% uptime, specific performance levels or compatibility with all devices.
Limitation of liability
To the maximum extent permitted by law, JOLA PTY LTD shall not be liable for indirect, incidental or consequential damages, or damages exceeding amounts paid for our services.
Governing law
These Terms are governed by Victorian law, Australia. Disputes are subject to the jurisdiction of the Melbourne courts.
Contact information
Questions, data requests and product support.
- Business enquiries
- For partnership opportunities, business development or general enquiries about our technology and e-commerce ventures.
- App support
- For support with Benvena, the EscapeTo app, the Camping Australia app, reCAPTCHA Spambuster or Cart Spy.
- E-commerce support
- For assistance with Camping Australia or Oz BBQ orders and products.
- Company
- JOLA PTY LTD
- ABN
- 65 159 395 114
- Location
- Melbourne, Victoria, Australia