(01)of 06 · AI agent · SaaS
Benvena's own lineThe front desk that stays open after you lock up.
Benvena is one of our own products. It gives small and medium businesses Lily, an AI front desk who would rather pass a question on than make up an answer.
(01)The problem
People ask a small business the same handful of things at any hour. If the owner is with a customer or has gone home, the question waits, and so does the person who asked it.
A chatbot that guesses is worse than none. If it invents a price at eleven at night, the owner is the one apologising in the morning. So Lily has one rule, and everything else she does sits inside it.
Lily's ruleThe one she works to
Lily answers only from facts the business has approved. Anything else goes to the owner's inbox.
Mats are provided, and your first class is free. I can’t give advice about injuries, but I can pass your question about your knee to the teachers.
That answer came from this one line. Because Lily admits what she can't answer, the visitor has reason to believe the part she does.
(02)What we built
Each one is there for the owner's next morning, so they can pick up the questions Lily couldn't answer from the facts they approved.
The studio has approved its class times and the free first class, so Lily gives them plainly. Nobody has approved any advice about knees, so she says she can't give it and passes the question to the studio by email.
01 Website chat · yoga studio exampleScreenshot · benvena.ai
Lily sends the owner a handover email with the question she couldn't answer from approved facts, so it is sitting in their inbox in the morning rather than lost in a chat window nobody was watching.
02 The handover emailScreenshot · benvena.ai
This is the screen where that happens. The owner reads through the facts about their business and approves the ones Lily may use, and she won't put anything else into an answer.
(03)Try it
If the clinic has approved an answer, Lily gives it. Whether a toothache is urgent is something no list of facts should settle, so that one goes to a person by email.
Do you see children? My son is 4.
Yes, from age 2. The first visit is a short check-up of about 20 minutes, and a parent stays in the room.
Lily answered this one herself
Is there parking? I'll be driving in.
Yes. There's free parking behind the clinic, and the entrance is on the side street.
Lily answered this one herself
Is my toothache an emergency?
I can't answer that one, so I'm passing your question on to the clinic by email.
No approved answer, so it went to the clinic by email
(04)How it runs
Benvena is our own product, and we run it ourselves. That has made us careful about the fence around Lily.
We set each business up by hand, usually within about a week, so the owner's part is reading and approving facts.
When Benvena needs a fix or a change, we make it ourselves, as the studio that designed and built it.
The Chat and phone plan is listed, but phone answering is still coming soon, so for now Lily works in website chat.
Ask us whether Benvena can handle what you need and you'll get a straight answer, even when the answer is that it can't do that yet.
Prices and the details of each plan are on the product site.
See plans on benvena.ai (opens in a new tab)For business owners
The Chat plan is live now. We set up your website chat by hand, and you approve every fact before Lily says a word.
For businesses that want their own
Tell us what it should know, and who should get the questions it can't answer. A few lines is plenty to start.
